PCS Complaints Management

A sophisticated solution for effectively managing the complaint process, reporting and resolution

PCS Complaints Management software solution is a sophisticated solution for managing complaints from customers received through various channels, such as the branch, email, phone, Banking Ombudsman, etc. The solution provides real-time visibility tools that enable the company to track each complaint through its lifecycle from recording and initiation to investigation, reporting, and resolution. PCS Complaints Management helps organisations respond to every complaint an enquiry fast and responsively, thus eliminating exposure to regulatory sanctions and bad effects on reputation

Functional Highlights

  • CASE MANAGEMENT

  • COMPLAINT CLASSIFICATION

  • COMPLETE CUSTOMER VIEW

  • ALERTS AND NOTIFICATIONS

  • INFORMATIVE DASHBOARDS

  • CORRECTIVE ACTIONS

  • ROUTING

  • SERVICE & Performance METRICS

  • MULTI-CHANNEL SUPPORT

  • REGULATORY REPORTS